Penalty on Amazon: A fine of Rs 45,000 thousand has been imposed on the leading e-commerce company Amazon and its retailer. This penalty has been imposed on Amazon by a consumer commission of Delhi. In its order, the court strongly reprimanded the company and said that it does not have a proper system to redress customer complaints. Along with this, the court said that it is the responsibility of the company to sell the right products to the customers and if there is any problem with any product, then it should resolve the complaint as soon as possible and complete the refund process.
What is the whole matter?
The case is of 29 October 2021 when a customer had ordered a laptop from Amazon. The price of the laptop was Rs 78,000. After delivery of the laptop, the customer came to know that there was a defect in it. After this he processed the return on the same day to return the product. According to the complainant, the company took 10 days to return the product and even after that the receipt was not given. Along with this, the company also delayed in giving refund to the customer.
Amazon gave this clarification
Delhi Consumer Court issued notices to both Amazon and the retailer on the matter, but Amazon failed to respond to the notice within the stipulated time. In such a situation, the court has imposed a fine of Rs 45,000 on the company. Along with this, the retailer has also failed to appear in the court within the stipulated time.
Court gave instructions to Amazon
The Consumer Court of Delhi has given strict instructions to the e-commerce company on this matter. While giving the decision in favor of the customer, the court said that Amazon does not have a system to resolve customer problems. Along with this, the court advised the company to resolve the problems of the customers as soon as possible and also asked to speed up the refund process.
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